DEWA Improves Customer Satisfaction Through Digital Channels

Dubai Electricity and Water Authority (DEWA) has received the highest grade in The International Standard for Service Excellence (TISSE) certification from The International Customer Service Institute (TICSI) for the second consecutive year, thereby enhancing its excellence in exceeding customers’ needs.

DEWA achieved a score of 98.3% in 2018 compared to 98% in 2017, consolidating its efforts to provide the best services to its customers through a variety of digital channels that offer fast, easy, and secure options to complete their transactions, coupled with integrity and reliability of procedures, and the professionalism of its service providers. Read more